Case Study
Guildford Flats

Client Name: Guildford Flats

Location: Guildford

Project Name: Intercom Replacement

Services Provided:

• Replacement of faulty intercom component

Project Duration: 1 hour

Challenges and Pain Points:

After another security company attempted to fix the faulty intercom, the client was told the entire system needed to be replaced at a cost of £4,000. They contacted Nova to resolve the issue more efficiently and affordably.

Solution:

Nova’s team quickly diagnosed the problem within 10 minutes, identified a faulty part, and ordered a replacement. The part was installed within a few days, restoring the intercom system for a fraction of the cost quoted by the previous provider.

Outcome:

• Cost-Effective: The solution cost just £285 + VAT, much less than the £4,000 estimate.
• Client Satisfaction: The client was delighted with the quick, cost-effective solution, and has since provided positive feedback via email.