We take pride in our work and the service we provide our customers. The entire Nova Fire and Security team is thoroughly committed to ensuring your complete satisfaction so it is nice to hear feedback not just as a boost but a way to strive to be better and take on board comments to succeed.

Please take time to read some of the reviews we have received.

4.9 out of 5 Based on 20 Reviews
"If there was an 11 James would get it. From first contact the response was super fast, professional and top quality. Extremely happy with the work and advice particularly saving unnecessary expense. Thanks James!"

To come and look at our CCTV which was not working properly/ install new system
"James and Cameron did an excellent job of installing new CCTV and alarm system. They arrived on time and they were truly very professional and the workmanship was so clean and tidy. I would thoroughly recommend."

Install external CCTV cabling
"James is a very proficient engineer and the installation was carried out very well."

Update and install a couple of cameras on CCTV system
"Great service from start to finish. Thankfully James managed to bring forward our appointment a couple of weeks. He came in and got on with the job without delay and clearly demonstrated competence. His professionalism was maintained through all our dealings and we will happily use James for all of this work now. Highly recommended."

Servicing alarm system installed by Nova
"Outstanding service by the very knowledgeable and reliable James as always."

Repair alarm after mains supply cut
"From first call to fully fixed in less than 3 hours, we were extremely pleased with the service provided by James. Courteous, honest and very reasonably priced. Would highly recommend."

Replace battery in control box
"Fast and efficient."

Annual service
"First visit from Nova after our previous engineer from another company retired. Very helpful, knowledgeable engineer. We will ask Nova to do our future annual inspections too."

"James did an excellent job. He had previously Installed our Alarm system, so when our Wireless CCTV failed we asked him to come and give us quote. Quality Work done- He and Ollie were hard working and all was done by Lunch-time. I have no hesitation in recommending him."

"Great service, very knowledgeable."

Disable current security system
"Nova Fire and Security responded very quickly to my request. James was punctual, efficient and resolved the issue promptly. I would certainly recommend this company."

Low battery fault made the alarm go off intermittently
"Very helpful and responsive and completed the job within a few hours of the call. Would happily recommend."

Replacing old wired alarm system - with a new wireless system
"Had various problems with the old alarm. Nova came recommended - not only did James come along to appraise the work needed, (new control unit, battery back-up, sensors and external sounder) and then complete the work himself. As we are in the process of decorating the house has popped back since to remove a couple of sensors whilst we have been decorating those respective rooms. Piece of mind now that we can leave the house for extended periods without fear of the alarm going off, and we can control it remotely."

"A prompt and professional response to my enquiry gave me reassurance that my security system is in good order."

Install alarm
"Great service, from start to finish. Would recommend to anyone."

CCTV for a multi-occupancy building
"Smooth transaction Neat installation Robust system specification Fair pricing Easy to work with and excellent service all round."

Fixing an alarm system programming fault
"I recently contacted James at Nova after accidentally reprogramming my alarm system by mistake. This caused the alarm to go off and I couldn’t silence the internal alarm sounder. My local alarm company had no one to help, so I turned to Nova after finding them on Checkatrade. James managed to fix the problem with the alarm over the phone, which was a huge relief. Since then, James has come back and reprogrammed the system back to how it was. Very impressed with the service, and the reasonable fees. Highly recommended."

Consultation on and Installation of an alarm system
"James was excellent and very clear, with the initial assessment and during installation. He took the time to explain things and deal with questions. Very happy."

Upgrade of Home Security System
"James was very helpful in providing very prompt service in upgrading our alarm system. He and his team were very tidy and completed the work to a high standard."

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