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Case studies
Find real-life examples of how we’ve tackled unique security challenges and delivered tailored solutions that work.
Case Study 1: School – Cranleigh
Client Name: School – Cranleigh
Location: Cranleigh
Project Name: School in Cranleigh – Gate Intercom Upgrade
Services Provided:
- Upgrade of failed gate intercom systems (Nursery and School)
- Installation of video and audio intercom system
- Integration with fixed handsets in main offices and nursery
Project Duration: 2 engineers, 2 days
Challenges and Pain Points:
The client needed a quick solution to an urgent safeguarding issue. The gates were wide open, which posed a significant security risk. The previous audio-only intercom system, which used mobile phones and monthly subscriptions, was unreliable and insufficient for effective visitor screening.
Solution:
Nova’s team conducted a site survey and, with extensive knowledge of the school’s layout, recommended upgrading the system from an audio-only setup to a video and audio intercom. This allowed staff to visually verify visitors before granting entry. We also installed fixed handsets in the main office and nursery, providing easy access and full visibility.
Outcome:
- Improvement: The upgraded system significantly improved safeguarding by allowing staff to see visitors at the gates before granting entry.
- Convenience: The system was integrated with fixed handsets, eliminating the need for mobile phones and subscription fees.
- Client Satisfaction: The school was pleased with the fast turnaround and the increased security, especially for student protection.
Case Study 2: Emmanuel Church – Westminster
Client Name: Emmanuel Church
Location: Westminster
Project Name: CCTV Installation in Grade 2 Listed Church
Services Provided:
- Installation of new CCTV system
- Remote monitoring solution for large events
Project Duration: 3 engineers, 14 days
Challenges and Pain Points:
The existing CCTV system was outdated (analogue) and had multiple brands, which created issues with playback. The installation was poorly done, with unattractive surface-clipped cabling. The church required an upgraded system that provided easy access to footage and could handle large events with ease.
Solution:
Nova conducted a site survey and recommended upgrading the system to high-definition IP cameras for clearer facial recognition and better event coverage. We installed two monitors in the main office and manager’s office, allowing staff to easily view footage from any camera on-site. Additionally, we integrated the system to allow all cameras to be viewed from one central location, eliminating the previous issues of using multiple recorders.
Outcome:
- Improvement: The client can now monitor all 57 cameras through a single system, improving both accessibility and ease of use.
- Additional Benefit: Nova installed flood sensors in the church’s basement, which notify the client when water levels rise, integrated with the CCTV system.
Case Study 3: Starlink Installation
– Surrey
Client Name: Private Residential Client
Location: Surrey
Project Name: Starlink Installation
Services Provided:
- Installation of Starlink satellite internet
- Full network integration
Project Duration: 1 day
Challenges and Pain Points:
The client had slow internet due to the lack of available fibre options in their rural location. Starlink was the only viable option to provide fast, reliable internet to their home.
Solution:
Nova performed a site survey and installed Starlink to deliver fast internet access. The installation involved securely mounting the Starlink dish and running necessary cabling to ensure a strong signal throughout the property. After setup, the client’s internet speed improved dramatically.
Outcome:
- Speed Improvement: The client’s internet speed improved from 8Mbps to 285Mbps, significantly enhancing their online experience.
- Client Satisfaction: The client was thrilled with the improvement, especially given the limitations of rural broadband options.
Case Study 4: Dawkins International – Norfolk Farms and HQ in Guildford
Client Name: Dawkins International
Location: Norfolk Farms (2), HQ in Guildford
Project Name: CCTV Installation for Remote Viewing
Services Provided:
- CCTV installation at two separate farms
- Remote viewing integration with HQ
Project Duration: 3 engineers, 14 days
Challenges and Pain Points:
The client needed to monitor remote farms from their HQ in Guildford. They were concerned about staff accountability, site security, and animal welfare, especially in line with red tractor accreditation requirements.
Solution:
Nova conducted a site survey to identify key areas requiring monitoring. The solution involved installing high-quality CCTV cameras at critical points across the farms. The cameras were integrated with a remote viewing system at the client’s HQ, enabling real-time monitoring of the farms’ activities.
Outcome:
- Security and Efficiency: The client can now monitor farm activities, staff movements, and animal welfare from their HQ.
- Client Satisfaction: The client expressed immense satisfaction with the solution and invited Nova back to install additional systems for water monitoring.
Case Study 5: PC Contracting
– Surrey
Client Name: PC Contracting
Location: Surrey
Project Name: Redlands Video Intercom Installation
Services Provided:
- Installation of video intercom system for gates
- Integration with existing Paxton access control
Project Duration: 2 engineers, 2 days
Challenges and Pain Points:
The client wanted a video intercom system to integrate with their existing Paxton access control system, providing visual verification at both pedestrian and vehicle gates.
Solution:
Nova worked with the client to ensure a quick turnaround for the video intercom installation. The system was integrated seamlessly with the existing access control setup, and the intercom was installed at the gates for both pedestrian and vehicle access.
Outcome:
- Client Satisfaction: The client was happy with the solution, and their quick turnaround needs were met. They have since asked Nova to complete additional work for them.
Case Study 6: Guildford Flats
Client Name: Guildford Flats
Location: Guildford
Project Name: Intercom Replacement
Services Provided:
- Replacement of faulty intercom component
Project Duration: 1 hour
Challenges and Pain Points:
After another security company attempted to fix the faulty intercom, the client was told the entire system needed to be replaced at a cost of £4,000. They contacted Nova to resolve the issue more efficiently and affordably.
Solution:
Nova’s team quickly diagnosed the problem within 10 minutes, identified a faulty part, and ordered a replacement. The part was installed within a few days, restoring the intercom system for a fraction of the cost quoted by the previous provider.
Outcome:
- Cost-Effective: The solution cost just £285 + VAT, much less than the £4,000 estimate.
- Client Satisfaction: The client was delighted with the quick, cost-effective solution, and has since provided positive feedback via email.
Case Study 7: Village Hall
– Surrey/Sussex Border
Client Name: Village Hall
Location: Surrey/Sussex Border
Project Name: CCTV System Installation
Services Provided:
- Installation of CCTV system for theft prevention
Project Duration: 2 engineers, 3 days
Challenges and Pain Points:
The local village hall had suffered multiple break-ins, particularly from youths trying to access alcohol stores. The client required a more robust solution to prevent future thefts and provide clear evidence for police and insurance claims.
Solution:
Nova installed a high-quality CCTV system covering key areas around the village hall, including the alcohol storage area. The system was designed to capture clear footage for use in legal proceedings and insurance claims.
Outcome:
- Security Improvement: The CCTV system provided clear footage of the break-ins, enabling the hall to provide evidence to the authorities.
- Client Satisfaction: The client was extremely satisfied with the installation and has since asked Nova to work on their home security.
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